Return & Refund Policy
At piximakeup.store, we strive to provide high-quality digital assets for your creative toolkit. Due to the nature of digital goods, we maintain the following policy:
- Non-Refundable Policy: Because our products are delivered digitally and provide immediate access upon purchase, all sales are final and non-refundable.
- Defective Files: If you encounter any technical issues—such as corrupted files or an inability to access your download—please contact our support team within 48 hours of purchase. We will investigate the issue and provide a corrected file or alternative download link.
- Technical Assistance: Before purchasing, please read the product description carefully to ensure the kit meets your technical requirements. We are unable to offer refunds if the digital kit is found to be incompatible with your personal software after purchase.
- Process: To report a technical issue, please email our support team with your order number and a brief description of the problem.